Delivery Information

 

 

OGŪN exercises the utmost diligence in accepting and processing orders and will endeavour to deliver your order in accordance with your selected delivery option. Before you place your order, you will be informed of the expected delivery details. Once you have placed your order you will receive an email confirmation with your expected delivery details.


Local Delivery

 

OGŪN offers free shipping for orders over R1500 within South Africa. We ship door-to-door anywhere in South Africa, excluding PO Boxes, farms and rural areas. Please allow 3 – 7 working days for delivery. All parcels are trackable. Please note that for out of stock or custom items, we ask that you please contact us regarding shipping times as they may vary.

 

International Delivery

 

We offer free international door-to-door shipping for orders over R3000. Delivery takes place within 5 – 10 working days. We ship worldwide, excluding PO Boxes, farms and rural areas. Import duties and taxes will be for your account, imposed directly by the country the item is shipped to. All parcels are trackable. Please note that for out of stock custom items, we ask that you please contact us regarding shipping times as they may vary.

 

Important Information

 

All our prices include 15% VAT. OGŪN will not be held liable for any import duties payable on delivery. Delivery times are provided as guidelines and do not take into account possible delays caused by payment authorisations and/or stock availability.

 

How can I track my parcel?

 

As soon as we start packing your order, we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is uploaded.

 

What if I am out when my order arrives?

 

If you are out when the parcel arrives, our courier will call you, on the contact number provided on check-out, to re-arrange delivery or where to collect your order.