Withdrawal of Order
If you wish to cancel or return your order, please provide us with notice in writing either via email to firstname.lastname@example.org, and we will send you a return/refund form to complete; and return the item(s) to us within the 14-day period.
If the item you have received is defective, please notify OGŪN promptly and return the item in accordance with Returns below. OGŪN will, for any products deemed defective, replace or repair or provide a full refund, including the costs of delivery and return.
The provisions set forth herein do not limit any applicable statutory rights. In the event of an error in connection with any products or services displayed through ogunstore.com (including typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability). OGŪN reserves the right to cancel any order prior to the time it is delivered to you.
Ogūn guarantees a full refund for any returned items in accordance with Withdrawal of Order section, provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags should be intact.
Purchases made directly from ogun.co.za must be returned within 14 days of purchase. All items must be returned unworn, unused, and unwashed with original packaging and tags.
We offer free returns of product shipped within South Africa only*. International returns are at customers expense.
Only items purchased through ogun.co.za may be returned to our online store. Items purchased through any of our wholesale partners must be returned to the place of purchase.
Website returns will ONLY be accepted via mail and will NOT be accepted through any retail location.
In the case of items damaged during shipment, please contact our Customer Service team at email@example.com
Please return to the following address:
Artist Admin – Office 5, 45 Station Rd, Observatory, Cape Town, South Africa 7925