Delivery Policy

 

We aim to get your order to you quickly and reliably.

Processing Time

• Orders are processed within 1–2 business days.
  
• You will receive a confirmation email with tracking details once your order has been dispatched.
  

Delivery Times

• We ship to most countries worldwide using FedEx and trusted local couriers.
  
• International deliveries are typically completed within 7 business days, depending on the destination.
  
• Please note that delivery times are estimates and may vary due to customs clearance or unforeseen courier delays.

Order Tracking

• All shipments are sent with tracking numbers, which will be provided once your order has been dispatched.
  
• A signature may be required upon delivery to ensure your order is securely received.
  

Shipping Costs

• International Orders: We offer free international shipping on all orders.
  
• South Africa: Orders within South Africa qualify for free local delivery.
  

Taxes & Duties

• International orders may be subject to import duties, taxes, and customs fees determined by your country’s customs authority.
  
• These costs are not included in the purchase price and are payable by the customer upon delivery.
  
• Customs policies vary by country; we recommend contacting your local customs office for details.
  

Delivery Issues

• If your order does not arrive within the expected timeframe, please contact us at service@ogun.co.za.
  
• If your parcel arrives damaged, please notify us within 7 days of receipt with photos of the package so we can assist.
  

Returns

We want you to love what you ordered. If something isn’t right, we’re here to help.

 

1. Eligibility for Returns

You may request a return within 30 days of receiving your order, provided that:

• The item is unworn, unwashed, and unused.
  
• All tags and original packaging are intact.
  
• The item shows no marks, scuffs, or damage.
  
• The item is not a custom, made-to-order, or non-returnable product (e.g., underwear or swimwear).
  

Please note: Sale items are eligible for exchange only (no refunds), unless defective or incorrect.

2. How to Request a Return

To initiate a return, please email us at returns@ogun.co.za with the following:

• Your order number.
  
• The item(s) you wish to return.
  
• Reason for the return.
  

Once approved, we’ll send you detailed return instructions.

⚠️ Please do not ship items back without confirmation, as unapproved returns cannot be accepted.

 

3. Return Shipping & Fees

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
  
• We recommend using a trackable shipping service as we cannot be held responsible for items lost in transit.
  
• International returns are subject to a 10% handling fee.
  
• All returns are subject to import duties and customs charges when re-entering South Africa, as required by law.
  
  

4. Refunds

Once we receive and inspect your return:

• If approved, refunds will be processed within 5–7 business days to your original payment method.
  
• Original shipping fees are non-refundable.
  
• If the item does not meet our return conditions, it may be sent back to you at your expense.
  

5. Exchanges

We currently only offer exchanges for the same item in a different size (if available).

If you’d like a different product, please return the item for a refund and place a new order.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

• Please contact us at returns@ogun.co.za within 48 hours of delivery.
  
• Include photos of the issue.
  
• We’ll prioritise resolving the problem at no extra cost to you.