Refund policy
Last updated: 25 September 2026
We want your Ogun pieces to feel right. If you need a return, exchange or repair, contact service@ogun.co.za or WhatsApp +27 67 452 4885.
Our 30-day return promise
You may request a return within 30 days of receiving an online order, or within 30 days of an in-store purchase. This includes sale items. For a change-of-mind return, items must be unworn, unwashed and in their original condition with tags attached. Please provide your order number or another proof of purchase and include the original packaging where possible.
Personalised or specially made items and redeemed gift cards are excluded from voluntary change-of-mind returns unless we agree otherwise. These exclusions do not affect rights relating to faulty, incorrect or misdescribed goods, or any cancellation rights provided by law.
How to return an item
Email us with your order number and the items you would like to return. You may tell us why, but a reason is not required for an eligible change-of-mind return. We will arrange a prepaid return label or an agreed store drop-off and explain how to pack and send the items. Please contact us before posting so we can identify and track your return; this process does not remove any statutory right.
Our return address is Ogun, 7 Park Road, Gardens, Cape Town, 8001, South Africa. For international returns, please wait for our courier and customs instructions. We do not charge a restocking or handling fee for an eligible return.
Refunds
We will confirm receipt and assess your return promptly. Approved refunds are processed to the original payment method within 5–7 business days of receipt and inspection. Your bank or payment provider may need additional time to display the credit. Any shorter legal deadline will apply.
We refund the price paid for the returned goods. For voluntary change-of-mind returns, an original delivery charge is not refunded unless required by law. Where goods are faulty or incorrect, we cover the necessary return costs and refund delivery charges where required. Contact us if your refund has not appeared within 10 business days of our confirmation.
Exchanges
We can arrange a different size or colour, subject to stock. There is no exchange handling fee; we will explain any price difference before proceeding. If your preferred item is unavailable, you may choose an eligible refund instead.
Faulty, damaged or incorrect goods
Please contact us as soon as you notice a problem. Photographs help us assess it. The 30-day change-of-mind window and unworn-condition requirement do not limit your rights for defective goods.
Where South Africa’s Consumer Protection Act applies, goods that fail its quality standards may be returned within six months of delivery, at our risk and expense, for a repair, replacement or refund at your direction. Other statutory remedies may also apply. Ordinary wear, misuse or failure to follow appropriate care instructions is assessed separately and does not automatically establish a manufacturing defect.
Online cancellation rights
Where section 44 of South Africa’s Electronic Communications and Transactions Act applies, you may cancel an online purchase of goods within seven days of receipt without a reason or penalty, subject to the Act’s exceptions. Only the direct cost of returning the goods may be charged under that provision; our prepaid-return promise above remains available. A refund due under this provision will be made within 30 days of cancellation. Mandatory rights in your country, including applicable cooling-off rights, remain unaffected.
Lifetime repairs
Our existing lifetime repair service continues for Ogun pieces. Contact us with a description and photograph, and we will assess the repair and arrange a prepaid shipment or store drop-off. Repairs and the arranged return shipping are free. We will confirm what can be repaired and the expected timing after assessment. This service is additional to your statutory rights and does not replace a refund or replacement you are legally entitled to choose.