Shipping policy

Last updated: 25 September 2026

We send Ogun orders from Cape Town, with tracking from dispatch to delivery.

Processing your order

Orders are normally prepared within 1–3 business days. We dispatch Monday to Friday, excluding South African public holidays. If an item has a different lead time, we will state this before purchase or contact you about a delay.

South African delivery

Standard delivery is free throughout South Africa. Delivery normally takes 3–5 business days after dispatch, depending on your location.

International delivery

We deliver to the destinations available at checkout, normally using FedEx. Standard international shipping is free on orders over R2,000. A R600 shipping charge applies to other international orders. Your available delivery options and final shipping charge are shown before payment.

International delivery normally takes 7–10 business days after dispatch. These are estimates; customs clearance, remote locations and public holidays may affect delivery.

Customs and import charges

Unless expressly included at checkout, import duties, local taxes and customs clearance charges are not included in the product price or shipping charge. These are payable by the recipient. Your local customs authority can explain the charges that may apply.

Tracking and delivery details

We will email your tracking number once your order is dispatched. Please provide a complete delivery address, contact number and any access instructions. A signature may be required. Contact us promptly if you need to correct your address; changes may not be possible after dispatch.

Delayed, missing or damaged parcels

Email service@ogun.co.za with your order number if delivery is overdue or your parcel arrives damaged. Photos of the packaging and item help us investigate, but do not limit your rights. We will work with the courier and arrange an appropriate replacement or refund where required. Risk of loss remains with us until delivery to you or your nominated recipient, subject to applicable law.

Returns and support

See our Return and refund policy. Contact Ogun at service@ogun.co.za or WhatsApp +27 67 452 4885.

7 Park Road, Gardens, Cape Town, 8001, South Africa.